Results of 2016 User Satisfaction Survey


At the end of 2016, MCN conducted its annual User Satisfaction Survey to ensure that the centre is performing to its users’ expectations.

The results show that MCN continues to deliver a high-quality service according to the user cohort, averaging scores of more than 4.2 out of 5 in all key areas including timeliness for tool access, consulting expertise, operating performance, staff communication, and waiting period for training.

The report also showed that the number of tools used on a  per user basis grew from 2015, indicating that users are making use of an increasingly diverse tool set. It was particularly encouraging to see the strong usage of new tools that the centre has brought in.

Feedback highlighted a range of “wish-list” tools and capabilities that were in demand, all of which are now being investigated.

MCN would like to thank all participants of the survey and hopes that all users will be adding their input to the 2017 survey which will be organised at the end of the year.